Why Resilience Needs the Human Element | Tech Unscripted
The discussion explores how banks like Customers Bank approach digital resilience by prioritizing data protection, redundancy, and connectivity across third parties, while also managing reputational risk, customer trust, and the growing influence of AI and security technologies.
MAIN POINTS FROM TRANSCRIPT
- Breaches are serious, but reputational damage can be equally devastating for banks.
- Customers mainly want timely information about their money and account status.
- Digital resilience depends on redundancy, continuity, and keeping systems operational.
- Network connectivity is central to data ownership and governance in third-party environments.
TAKEAWAYS
- Banks must protect both data and trust to remain competitive.
- Resilience means preparing for outages, not just preventing attacks.
- Third-party dependencies make visibility and coordination essential.
- AI adoption is increasing, but security and governance remain critical.